Aircel has suddenly shutdown service in my area. No tower, no signal, no name in the network menu etc. I thought my sim was damaged. So contacted the Aircel customer care. This was their response.
Thank you for writing to Aircel.
This is in reference to your e-mail dated: 30/12/2012 expressing your concern regarding the network coverage.
We regret to inform you that Aircel has withdrawn the services from the specified location due to some technical issues, hence you are facing the coverage issue. We, therefore regret that currently we are unable to provide you coverage in this area.
It is our privilege to have you as our valued customer.
Thanking you and assuring of our best services.
Regards, Customer Service Aircel
So they stop their service just like that. They could have warned user to switch to other network or at least in their email given methods to move to other networks.
What am I suppose to do, will they ever come back. Even they have no idea, even when others were moving to bsnl and airtel. I stuck with aircel because i wanted to support the smaller guy and help him get big and this is how they treat the few customers they have.
I have put a request for mobile number portability, i am switching to airtel. If aircel is down in your area go to place where you can get network. I had to go few km to other circle from there i sent this sms PORT _______ (your mobile number) to 1900.
Then give the code that is sent to as sms to the new mobile sim dealer. He also requires photo and Adhaar card. Now just wait for few days and you get your new sim with your aircel number from the mobile sim dealer.
Hope Airtel is better than Aircel. If you want to switch to BSNL you have to go to their office no dealers can help.
When Mobile Number Portability came I wanted to switch but I decide to support Aircel. And this how they support me, by taking their network down in my area without even a sms warning at least.
Thanks Aircel for fucking me, never going to support any small guys. Its industry leaders from now on.
Even if Aircel ever offer me free lifetime talk time never coming back....